SHIPPING POLICY

Delivery times shown on our website are estimates and start from the date your order is shipped, not from the date of purchase. Delivery times are not guaranteed and may vary depending on the destination and carrier.

During high-demand periods such as Black Friday, Cyber Monday and the holiday season, delivery times may be longer than usual. If your order has not been shipped within the stated processing time, please contact us.

Order tracking

Once your order has been shipped, you will receive an email with a tracking link. You can use this link to follow your package until it is delivered.

Import duties & taxes

For orders shipped within the European Union, no additional import duties or customs charges apply.

For orders shipped outside the EU, local customs duties, import taxes or other charges may apply depending on the destination country. Any applicable charges are the responsibility of the customer unless stated otherwise at checkout.

International orders may also experience delays due to customs procedures.

Incorrect or incomplete delivery address

Please make sure your delivery address is complete and correct when placing your order.

If you notice an error in your delivery address, contact us as soon as possible, preferably before your order has been shipped. Once an order has been dispatched, we may no longer be able to make changes to the delivery address.

If a parcel cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping or return costs may apply.

Parcels lost in transit

If your parcel is lost during transit, we will contact the carrier and request an investigation. If the carrier officially confirms that the parcel has been lost, MASSORO will work with you to arrange an appropriate solution in accordance with your statutory rights.

Parcels marked as delivered but not received

If the tracking information shows that your parcel has been delivered but you have not received it, please contact us as soon as possible.

We will contact the carrier and, where possible, request an investigation into the delivery. Please note that the outcome may depend on the carrier's investigation and the circumstances of the delivery.

Failed delivery attempts

If the carrier is unable to deliver your parcel after multiple attempts and the package is returned to MASSORO because it was not collected from a designated pickup point, additional return shipping costs may apply.

Any applicable costs will be communicated to you before they are deducted from a refund, where legally permitted.

Customer support

If you have any questions about shipping or delivery, please contact us.

By placing an order with MASSORO through www.studiomassoro.com, you agree to the terms outlined in this Shipping Policy and our Terms & Conditions.