REFUND & RETURNS POLICY

We want you to be happy with your MASSORO piece. If you receive a damaged or incorrect item, please contact us as soon as possible. We’ll work with you to find an appropriate solution.

RETURNS & EXCHANGES

Not the right piece for you? No problem. You can return or exchange your order within 30 days of delivery, subject to the conditions below.

Eligibility

You can request a return or exchange within 30 days of receiving your order.
Items must be unworn and in their original condition.
Items should be returned in their original packaging, including any accessories, where applicable.
Products must be returned in a condition that allows us to resell them.

Your statutory right of withdrawal within 14 days remains unaffected by this extended 30-day return period.

Items that cannot be returned

Returns may not be accepted for:

Personalized or engraved items, unless they are defective or incorrect.
Items that have been worn or used beyond what is reasonably necessary to inspect the product.
Products that are damaged due to improper use, accidents or failure to follow the care instructions.
Items that have been altered, repaired or modified by a third party.

These exclusions do not affect your statutory consumer rights where applicable.

How to start a return or exchange

Want to return or exchange your order? Simply use the link below to submit your request through our returns portal.

Please wait for confirmation and return instructions before sending your item back.

MAKE A RETURN / EXCHANGE

Return shipping & processing

Return shipping costs are generally the responsibility of the customer, unless the item is defective, incorrect or otherwise covered by applicable consumer law.
We recommend using a tracked shipping service, as MASSORO cannot be responsible for returns that are lost in transit when the customer is responsible for the return shipment.
Once we receive and inspect your return, we will process your refund or exchange as soon as reasonably possible.
Refunds are generally issued to the original payment method.
Where applicable, you may also choose store credit of equivalent value.
Original standard shipping costs are refunded where required by applicable consumer law.

Refund reductions

If a returned item has been used, damaged or shows signs of wear beyond what is reasonably necessary to inspect the product, we may reduce the refund to reflect the diminished value.

If a reduction applies, we will inform you before processing the refund.

Promotions & bundles

For promotional offers such as 3 FOR 2, buy-one-get-one-free or similar discounts, returning part of the order may affect the promotional price.

If you return part of a promotional order, we may recalculate the discount based on the items you keep. Your refund will then be adjusted accordingly.

Bundles, sets and multi-piece collections must generally be returned complete unless otherwise stated on the product page.

Damaged or incorrect items

If you receive an item that is damaged, defective or different from what you ordered, please contact us at info@studiomassoro.com as soon as possible and include:

Your order number
A short description of the issue
Clear photos of the item and packaging

We will review your request and, where applicable, arrange a replacement, repair, refund or another appropriate solution in accordance with your statutory rights and our Warranty Policy.

Questions?

If you have any questions about returns, exchanges or refunds, please contact us at info@studiomassoro.com.

By placing an order through www.studiomassoro.com, you agree to the terms outlined in this Refund & Returns Policy and our Terms & Conditions.